Service Guarantee
fordems Home Improvements intend to offer our customers the highest levels of service. Our customer charter is set out below and will be adhered to at all times.
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We will always submit a written quotation
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We will comply to all laws, statutory regulations and building regulations
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We will maintain adequate public liability and employers liability insurance
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We respect the clients premises and take all steps to ensure the security of their premises and a safe working environment
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We will always treat customers with courtesy and respect
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We will ensure all work is started and completed on the agreed dates and any unavoidable changes are clearly communicated to our customer
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We will arrive at the agreed time for appointments with the homeowner and give advanced notice of unavoidable delay
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We will ensure that all work is completed to pre-defined specifications and budgets as defined in our agreed contract. Any changes will be communicated and agreed prior to the work proceeding
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We will ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed upon completion
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We will leave all work areas clean, tidy and safe at the end of the day
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We will ensure all colleagues and sub-contractors will adhere to these standards at all times